FAQs

What should I wear for my appointment?

We encourage patients to wear loose, comfortable clothing so that you can move around easily. We may require you to remove some items of clothing in order to complete our assessment thoroughly. This is your choice though and is not essential. If you are receiving treatment for a problem with your upper back, shoulder, neck or arm then it may be a good idea to wear a strappy vest if you are female. If you are coming to us for a back or lower limb problem, then a pair of shorts and appropriate underwear would be recommended.

Is the clinic wheelchair accessible?

The clinic is based on the ground floor of Adelaide House and is wheelchair accessible. There is a small ramp up to the main entrance where you can then buzz the entrance panel on the left hand side to enter the clinic.

Can I bring someone along to my appointment?

Anyone may bring a chaperone or significant other to an appointment at anytime. If English is not your first language then we encourage you to bring a relative with you who can help to translate. This should be someone whom you are comfortable with hearing some of your personal details and medical matters. This would also apply if you have any communication difficulties e.g poor memory, hearing or speech problems.

If you are 15 years old or younger then you must be accompanied by an adult.

Should I expect to experience any discomfort during or after my session?

Sometimes you may feel some level of discomfort during your assessment or treatment, but we try to keep this to a minimum. In some cases you may feel uncomfortable for 24-48 hours after treatment. This depends on your symptoms and the problem being treated. You maintain the right to stop treatment at any time if you feel too anxious or uncomfortable during a session.

Should I bring anything along to my appointment?

If you are taking any prescribed medication then it would be helpful to bring a list, as your physiotherapist is likely to ask you for these details.

It may also be a good idea to bring along anything else that relates to the problem we are seeing you for. This may include any orthotics, your trainers if you have a sport related problem and sometimes any record of previous investigations or treatment in the past.

How long will my appointment last?

Your initial session will last up to 1 hour and subsequent treatment sessions will last up to 30 minutes. The initial session will first involve taking a thorough history from you and once completed we will then assess and provide treatment.

What is your cancellation policy?

We require at least 24 hours notice if you are not able to attend your appointment. If you fail to give us enough notice then you will be charged a 22 non-attendance fee as a private patient and your session may still be counted as attended if coming via an insurance company.

For more information on the conditions we treat or service we provide, or to book an appointment:

Call: 01727 855 414
Email: info@orchardphysio.co.uk